Terms & Conditions

Welcome to Assam Tea Queen. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from ATQ Tea Industries Pvt Ltd. By accessing or using our website, you agree to be bound by these Terms.

1. General

• These Terms constitute a legally binding agreement between you and ATQ Tea Industries Pvt Ltd.
• We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.
• You must be at least 18 years of age to use this website or make a purchase.

2. Products & Availability

• All product descriptions, images, and prices are subject to change without notice.
• We make every effort to display product colours and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product.
• We reserve the right to limit quantities, refuse orders, or discontinue products at any time.
• Product availability may vary by region.

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) unless otherwise stated.
• Prices are inclusive of applicable taxes unless mentioned otherwise.
• We accept payments via UPI, Razorpay, and PayPal (for international orders).
• We reserve the right to cancel orders if payment is not received or if fraud is suspected.

4. Orders & Confirmation

• Placing an order constitutes an offer to purchase. All orders are subject to acceptance by us.
• You will receive an order confirmation via email. This confirmation does not constitute acceptance of your order.
• We reserve the right to cancel or refuse any order for any reason, including pricing errors, product availability, or suspected fraud.

5. Intellectual Property

• All content on this website — including text, images, logos, graphics, and design — is the property of ATQ Tea Industries Pvt Ltd and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
• The “Assam Tea Queen” name, logo, and brand identity are trademarks of ATQ Tea Industries Pvt Ltd.

6. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use automated systems to access the website without our permission

7. Limitation of Liability

To the maximum extent permitted by law, ATQ Tea Industries Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless ATQ Tea Industries Pvt Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.

10. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact Us

For any questions regarding these Terms, please contact us:

• Email: info@assamteaqueen.com
• Phone: +91 8761918363
• Address: Rangapara, Sonitpur, Assam, India