Shipping Policy

At Assam Tea Queen, we are committed to delivering your premium tea safely and on time. Please review our shipping policy below.

1. Domestic Shipping (India)

Shipping Partners

We work with trusted logistics partners for domestic deliveries:

• Shiprocket
• Delhivery
• BlueDart
• Ecom Express

Delivery Timelines

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote Areas: 7–10 business days

Shipping Charges

• Free shipping on orders above a specified amount (as displayed at checkout).
• Standard shipping charges apply for orders below the free shipping threshold.
• Exact charges are calculated at checkout based on delivery location and order weight.

2. International Shipping

Shipping Partners

For international orders, we partner with:

• DHL
• FedEx

Delivery Timelines

• Standard International: 10–15 business days
• Express International: 5–7 business days

Duties & Taxes

• International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
• These charges are the responsibility of the recipient and are not included in our product prices or shipping charges.
• We recommend checking your country's customs regulations before placing an order.

3. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with tracking details once your order has been dispatched.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this to track your shipment on the respective courier partner's website.

5. Delivery Issues

• If your order has not arrived within the estimated delivery time, please contact us.
• We are not responsible for delays caused by courier partners, natural disasters, or other circumstances beyond our control.
• If a package is returned to us due to an incorrect address provided by the customer, re-shipping charges may apply.

6. Undeliverable Packages

If a package is returned as undeliverable (wrong address, recipient unavailable after multiple attempts), we will contact you to arrange re-delivery. Additional shipping charges may apply.

7. Contact Us

For shipping-related queries, reach out to us:

• Email: sales@assamteaqueen.com
• Phone: +91 8761918363
• WhatsApp: +91 8761918363