Shipping Policy

Effective Date: 25/10/2023

Thank you for choosing AssamTeaQueen as your trusted source for quality products. We understand the importance of a clear and fair Shipping Policy to ensure your shopping experience is smooth and worry-free. Please read the following policy to understand how shipping works on our website, https://assamteaqueen.com (the “Website”).

Shipping Methods and Timelines
1.1 Order Processing:

All orders are typically processed within 1-2 business days of receiving your order. Please allow for additional processing time during peak seasons or promotional periods.

1.2 Shipping Options:

We offer the following shipping options for your convenience:

a. Standard Shipping: Your order will be shipped via standard shipping methods and is estimated to arrive within 5-10 business days, depending on your location.
b. Express Shipping: If you need your items more quickly, you can select our express shipping option. This option generally delivers within 2-5 business days, depending on your location.

Please note that the estimated delivery times are subject to change based on factors such as your shipping address, product availability, and unforeseen circumstances.

1.3 Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

1.4 International Shipping:

We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Make sure to review your country’s customs regulations before placing an international order.

Shipping Charges
2.1 Standard Shipping:

Standard shipping charges are calculated based on the total weight and dimensions of your order, as well as your shipping address. Shipping fees will be displayed during the checkout process.

2.2 Express Shipping:

If you choose the express shipping option, the shipping charges will be higher than those for standard shipping, as it involves faster delivery services.

2.3 Free Shipping Promotions:

Occasionally, we may offer free shipping promotions for qualifying orders. Details of these promotions will be provided on the Website or during the checkout process.

Order Delays and Exceptions
3.1 Unforeseen Circumstances:

While we make every effort to meet estimated delivery times, certain circumstances, such as natural disasters, strikes, or other unforeseen events, may lead to shipping delays. We appreciate your understanding in such cases.

3.2 Pre-Order Items:

For pre-order items, the estimated shipping date will be specified on the product page. Please note that pre-order items will ship on or after the indicated date.

Contact Us
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at support@assamteaqueen.com. We are here to assist you and ensure your shopping experience with AssamTeaQueen is enjoyable and hassle-free. Thank you for choosing AssamTeaQueen as your shopping destination.