Refund and Returns Policy

Effective Date: 25/06/2023

Thank you for shopping at AssamTeaQueen! We want you to be completely satisfied with your purchase. This Return Policy explains the terms and conditions for returns and replacements on the website https://assamteaqueen.com (the “Website”).

1. Returns and Replacements

1.1 14-Day Replacement Policy:

• We offer a 14-day replacement policy for eligible products purchased from our Website. If you receive a defective, damaged, or incorrect item, you may request a replacement within 14 days from the date of delivery.
• To be eligible for a replacement, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as perishable items or personalized items, may not be eligible for replacement.

1.2 No Refunds:

• Please note that we do not offer refunds for any products unless explicitly stated otherwise.
• If you wish to return a non-defective item, please refer to our Exchange Policy outlined in Section 2.

2. Exchange Policy

2.1 Non-Defective Item Exchanges:

• If you wish to exchange a non-defective item for a different size, color, or variant, you may do so within 14 days from the date of delivery.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Please note that the customer is responsible for any price difference between the exchanged item and the original item, as well as any shipping costs associated with the exchange.

3. Return Process

3.1 Initiate Return or Replacement:

• To initiate a return or replacement, please contact our customer support team at support@assamteaqueen.com within the specified timeframe.
• Provide your order details, reason for return or replacement, and any supporting documentation or images, if applicable.

3.2 Return Authorization:

• Upon reviewing your request, we will provide you with further instructions, including any return authorization or shipping details.

3.3 Return Shipping:

• For defective, damaged, or incorrect items eligible for replacement, we will cover the return shipping costs.
• For non-defective item exchanges or returns, the customer is responsible for the return shipping costs.

4. Exclusions

The following items are not eligible for return or replacement:

• Perishable items, such as food or beverages.
• Personalized or custom-made items.
• Items that have been used, altered, or damaged by the customer.

5. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at support@assamteaqueen.com.