Privacy Policy

This Privacy Policy describes how ATQ Tea Industries Pvt Ltd (“Assam Tea Queen”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website or make an enquiry.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information that you provide when placing an order or submitting an enquiry.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and enquiries
• Communicate with you about your orders, enquiries, and our products
• Send promotional communications (with your consent)
• Improve our website, products, and customer experience
• Comply with legal obligations
• Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping partners (Shiprocket, Delhivery, BlueDart, DHL, FedEx), and email marketing platforms that help us operate our business.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to remember your preferences, understand how you use our site, and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: sales@assamteaqueen.com
• Phone: +91 8761918363
• Address: Rangapara, Sonitpur, Assam, India